Hounds Toddlers' Ultralite Shoes

The Dawgs™ Brand Return Policy

The Dawgs™ brand stands behind all of our products for both our retail accounts and consumers.

In the event that you have a Dawgs™ product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. Retailers do have their own particular return policies, however. If you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through Dawgs™.

Returning Online orders:

We design Dawgs™ products with quality in mind. The Dawgs™ Brand feels the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Dawgs™ merchandise can be returned for a refund or exchange within 14 days of receipt. Merchandise must be unworn and unwashed, with original packaging and invoice or receipt to receive a refund or exchange.

Refunds will be issued based on the original form of payment. Exchanges can be made for the same item in a different size or color. 

Closeout products:

Some sale products marked "last chance" or "closeouts" are final sale and are not eligible for returns or exchanges.

Other terms:

Certain items carry their own return policies and the above guidelines do not apply. Please refer to the return policy information that came with your item for more details.

The Dawgs™ brand reserves the right to limit returns.

Returns will not be provided on previously purchased closeout products or final sale.

Price Adjustments:

If price adjustments are to be performed at any time, they will be issued as a Gift Certificate. Website products placed on permanent markdown (clearance or "last chance" items) are not eligible for price adjustments. 

Shipping:

Charges for shipping an item regarding returns will be at the customers' expense. Dawgs™ brand does not accept COD deliveries for returned items.

You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Dawgs™ will not replace the contents of the package. Thank you for your cooperation.

Exchanges are subject to availability. A refund will be processed if the product is unavailable.

Please allow 2-3 weeks for receipt of exchanges or refunds.

Return Procedures:

• Package your Dawgs™ in their original packaging with
  your purchase receipt or invoice.

• Include a note letting us know why you're returning the product. Please include, your name, address, and telephone number.

• Send it to us at:
  
  DAWGS
  
  1529 South Clearview Avenue Suite 109
  Mesa, Arizona 85209
  Tel: 480-654-3700
  
  
  For other International locations, please contact your original place of purchase.

• Products the Dawgs™ Brand determines in its sole discretion to be free of any material or workmanship flaws may not be returned.
• Products evidencing wear, misuse or alteration.
• Size, fit, and style selection complaints. (Online orders may be an exception - please provide proof of Online purchase from this website i.e. your receipt)
• Returns from consumers residing outside the U.S.